Returns
We want Pawzora products to feel right in your home and in your routine. If something arrives damaged, incorrect, or not as expected, contact us and we will help review the best next step.
Non-custom items may be returned within 30 days of delivery if they are unused, unwashed, free of pet hair or odor, and in original packaging. Return shipping instructions must be confirmed with our support team before sending an item back.
Personalized portraits, engraved tags, name items, and made-to-order products are generally final sale after approval because they are created for one pet and one household. If a custom item arrives damaged or has a production error, contact us within 7 days of delivery.
Email hello@pawzorapets.com within 7 days of delivery with your order number, packaging photos, and clear photos of the issue. Approved replacements, store credit, or refunds are handled case by case depending on the item and issue.
Approved refunds are issued to the original payment method after the return is received and inspected, when a return is required. Banks and card providers may take 5-10 business days to post the refund after it is processed.
Gift cards, used grooming items, worn collars, opened hygiene products, and approved custom orders may be final sale unless required otherwise by applicable law.