Where do you ship?
Pawzora focuses on English-speaking markets first, with the United States as the primary destination. Available countries and shipping rates are shown at checkout.
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Frequently Asked Questions
Answers for choosing the right Pawzora piece, caring for it well, and understanding shipping, returns, and personalization before you order.
How do custom gifts work?
For artwork-based custom products, submit your pet details and follow the photo instructions after checkout. When a preview is included, review spelling, finish, and layout carefully before approval.
Are custom products returnable?
Custom products are usually final sale after approval unless they arrive damaged or there is a production error.
How do I choose the right size?
Use the size guide and product measurements before ordering. For beds, compare your pet's resting footprint. For walk gear, measure around the neck or chest and leave room for comfort.
How should I clean Pawzora products?
Follow the product-specific care instructions. Soft goods may include removable or washable covers, while hardware and travel gear should be wiped clean and dried before storage.
How can I contact support?
Email hello@pawzorapets.com with your order number, product question, or customization request.