Best photo type
Use a clear, front-facing or three-quarter pet photo with good natural light. The pet's face should be sharp, visible, and not heavily cropped.
Custom guide
Custom Photo Guide
Clear photo requirements reduce revisions, refunds, and support tickets for personalized pet products.
Avoid these photos
Avoid dark photos, blurry photos, screenshots, heavy filters, photos where ears are cut off, or group photos where it is unclear which pet should be illustrated.
Artwork preview
The planned custom workflow includes a digital preview before production. Customers should review names, spelling, frame color, and pet details carefully before approval.
Custom order returns
Personalized items should generally be final sale after approval unless they arrive damaged or there is a production error. This rule should match the final Returns policy before launch.